COVID-19 Operational Update

Update: March 23, 2020

Due to the ongoing COVID-19 situation, I-XL will only be servicing will-call orders and orders we arrange for delivery to site. Our branches will be closed to walk-in traffic.

Please call us ahead with your order and we will have it ready for you. Our warehouse staff will come meet you at your vehicle and bring your paperwork to you as well.

Our Design Centres are open by appointment only. We will continue to be vigilant about practicing social distancing with a minimum of 2m or 6 feet.

We are committed to serving you during this extraordinary time. Thank you for your understanding and for your continued support of I-XL.

Dear Valued Customers,

Thank you very much for your continued support of I-XL.  During this challenging time, our critical focus continues to be on the health and welfare of our staff, our customers, and our communities. We are taking every precaution in order to minimize the risk and help to flatten the curve.

You’re very important to us and we are striving to meet our own high service standards. You’ll notice however that our branches may look a little bit different right now. We’ve implemented work-from-home policies, social distancing practices and preventative actions and measures to
enhance cleaning practices at all our locations.

Currently, we don’t anticipate any immediate service delays or disruptions. If the situation changes, we’ll be sure to let you know. Here are a few suggestions for how to help:

• Call or email your orders ahead of time and allow us time to get them ready before you arrive. This will reduce your time at our locations.

• Visit our new website at https://ixlbuild.com. It is full of resources, photos and product information that you can download.

• Make an appointment to visit our Design Centres to ensure we are properly staffed.

• Our sales team is not doing product presentations right now. Alternatively, we have video conference available in place of face to face meetings.

We are monitoring the situation very closely and will continue to adapt to the rapidly changing environment, taking our guidance from the local, provincial and federal health authorities. We will do our very best during this time to keep everyone safe and continue to be a trusted supplier to so many.

Sincerely,

David Hughes
President

WE ARE NOW OPEN TO THE PUBLIC

 

We continue to take preventative measures to ensure the health and safety of our customers and employees.

 

To provide the best possible service to our customers, we recommend that you make an appointment in advance to visit a Design Centre or call ahead to ensure your order is ready for pickup. For your convenience, we offer contactless pick up.

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